FAQ's
Question: Does The Water Machine turn Water into Wine?
Answer: Sadly, no. Sorry. We have received many requests for this.
Question: What are the dimensions of The Water Machine?
Answer: 9 inches diameter, so it can fit on almost any countertop. 27 inches high, which includes the lid. The stand is 6 inches, so it is 33 inches high on the stand.
Question: Is it ok to put The Water Machine in the sunlight?
Answer: Keep the water machine out of direct sunlight.
Question: How do you know when its time to change the filters?
Answer: Replace them when water stops coming out of them.
Question: How do you clean the filters?
Answer: Lightly brush them with a plain green scotch brite pad under running water and then prime them again. See these videos:
How To Assemble The Water Machine: https://youtu.be/BkyhFx-leQc
About putting it all together: https://youtu.be/pIv2vwAt3Ew
How to Clean your Filters: https://youtu.be/P-bIiQ42fZM
Question Can I use an electrolizer or a TDS meter to test the water purity?
Answer:: NO and NO! an electrolizer DOES NOT tell you water purity! See it explained here: https://www.tiktok.com/t/ZP8UYDoBu/
and a TDS Meter does not tell you water purity either, see it explained here: https://thewatermachine.com/pages/tds-readings
Question: What is does my top or lower glass chamber have an imperfection?
Answer: That is ok, each unit is made with a mold, but then hand crafted to perfection and is unique. Sometimes, that glass has a bubble, bump or smearing. As John Legend sings in his song, “All of Me” he loves his wife’s “perfect imperfections”. Embrace the uniqueness of your Water Machine
Question: How often should I clean the glass chambers?
Answer: Clean them with soap and water as needed, about once a year. Be careful! The glass chambers are delicate!
Question: How long do the filters last?
Answer: A set of filters last 6,000 gallons, which is almost 11 years drinking 1.5 gallons a day.
Question: Can I use your Water Machine filters in my existing stainless steel chambers?
Answer: Why, yes, you can. They are the same size and dimensions and perform to the same specs by removing the same viruses, pathogens, bacteria, heavy metals, chlorine, fluoride and other contaminants from your drinking water.
Question: Why are other black carbon filters on the market selling for $120 a pair and you sell yours for over 1/3 less? Is there a difference between them?
Answer: No, no difference. Same specs and performance. We just chose to sell ours for less. We sell directly to the customer and our prices do not have to support a dealer network that jacks up prices.
Question: Do your filters increase alkalinity levels of water, like a Kangan?
Answer: Yes. By removing heavy metals and contaminants, our filters remove the acidity of water and increase the alkaline level – and you not need a $4,000 Kangan to do it! Yipee!
Question: How does The Water Machine compare to reverse osmosis devices?
Answer: Most people do not know that reverse osmosis REMOVES the minerals your body needs. It is essentially “dead” water that does not help your body like it truly needs. Our purification elements do not remove the minerals your body needs and keeps them in the water to hydrate your body with all of the essential minerals it needs from water.
Question: Can I feed my pet monkey purified water from The Water Machine?
Answer: Yes, yes you can. You can also use this purified water for cooking, and for dogs, cats, birds, and even a pot belly pig if you have one. Wilbur, the pig from Charlotte's Web consumes our water daily and has given us the thumbs up.
Question: How does the water taste after it has been through your filters?
Answer: The water is tasteless! But we get the feedback from many customers that the water is “soft” and “smooth” and goes down easily. The best water on the planet!
Question: What is the shelf life of the filters?
Answer: As long as they are dry, forever
Question: How do I store my filters?
Answer: If storing them for a week or 2, put in a plastic baggy in the refrigerator, and be careful NOT to freeze them. If storying for many weeks to months, dry out the filters completely, like on a window sill, where good airflow or sunlight gets to them. This takes several days. Then seal them in large, airtight sandwich bag.
Question: Will drinking purifier water from my Water Machine help me gain super powers?
Answer: While drinking water from your Water Machine will not give you the ability to fly, it will give you the ability to hydrate your body with fresh, purified water, and thus improve your cognitive thinking ability.
Question: Some people pair white wine with fish, and red wine with meat. What does The Water Machine water pair with?
Answer: EVERYTHING!
Question: Can The Water Machine purify salt water from the ocean ?
Answer: No. Salt Water will clog the filters. The Water Machine can purify any fresh water source, including rain water, fresh water from ponds, lakes, streams.
Question: I have well water and or use a water softener. Can the water machine be used for it?
Answer: We have a new product - Off Grid Solution - that used 2 Water Machines. First, you put the water through the one with white ceramic filters. Then, you put that water through the one with the black carbon filters and AF2 Filters (arsenic/fluoride) screwed in underneath the black carbon filters. This is the best solution for folks with well water, catchment water, rain water and ones that use water softener.
Question: How do I get a set of free filters?
Answer: Tell your friends about The Water Machine, and to put your name in the “Who referred you” field on the checkout page. In case they do not do this, you can send us an email with the 4 names of people you referred to us that got a Water Machine, and we will verify and send you a set!
Question: What if I refer more than 4 people?
Answer: Keep track of the people you refer. If you refer 200 people, we will send you on a trip to Hawaii for you and spouse. Flight, airfare and lodging are covered. A trip of a lifetime awaits! Oh, and if you like, we will get you on the local news with a story of how word of mouth advertising is the best form of growth for a company with a great product.
Question: What do your filters remove from water?
Answer: See the FAQ's tab to see the page on what contaminants our filters remove from water. Bingo!
Question: What is your return policy?
Answer: If there is a defect in one of the pieces upon arrival, it will be replaced at no charge. All sales are final. Authorized returns with an RMA# have a 15% restocking charge. Unauthorized returns or refusals have a 50% restocking fee.
Question: Can I change my mind after I have ordered and received my order?
Answer: No. We pay for shipping to you, and if you return an unopened box or refuse delivery, there is a 50% restocking fee and you will get refunded only 50% of your purchase.
Question: What can I do if the lid nob is hard to grip?
Answer: PRO TIP: If you find the lid is hard to grip, use a wide rubber band (like those you find binding produce like broccoli) to help make the lid easier to grip.
Question: How do I order a replacement top chamber, bottom chamber, lid, priming washer, wing nuts, gaskets or spigot?
Answer: Get all replacement parts here: https://thewatermachine.com/collections/replacement-parts
Question: What is the pH of the water?
Answer: By reducing heavy metals and contaminants, the water machine black carbon filters reduce acidity and and thus slightly increase alkalinity.
**FYI: Dialing up alkalinity with a $4,000 Kangan is a SCAM. Why? because alkaline water is a marketing gimmick - why? because the second you consume any liquid, it is surrounded by your stomach acids that are 1.5-3.5 pH.... so it doesn't matter if you consumer 9.5 alkaline water. Its just a pitch to sell water.
Question: Do your filters fit in a Berkey, or any of their knock-offs like Pro One, One Drop, 4 Patriots?
Answer: YES they do! But in order to make regular steel that rusts into shiny stainless steel that doesn't rust, one must coat the steel with a toxic form of chromium, and why would you want that leaching into your water to make it taste metallic?
Question: Do your filters remove microplastics and forever chemicals?
Answer: YES and YES!
Question: What is the difference between your white ceramic filters and your black carbon ones?
Answer: The black carbon filters are slightly more powerful. We use the white ceramic filters in a 2 water machine system for folks that have well water, or water softeners. You purify your water in the 1st water machine with white ceramic filters and then put that water in your 2nd water machine with the black carbon filters.
This double purifying process saves the black carbon filters from clogging up too fast.
Question: If your black carbon filters remove arsenic and fluoride, why do I need the AF2 Filters?
Answer: The AF2 filters were specially made for only arsenic and fluoride. You don't need them, but for an extra layer of protection, some people want them.
Question: Do you have an affiliate program?
Answer: Sure! Email david@thewatermachine.com and tell us the top 3 names of a promo code you would like for us to create for you. We will choose one, and it will give 15% off for all of your friends, family and followers. We payout $25 commission per water machine via Venmo every month. You could make several hundred to thousands extra a month by simply sharing how you have peace of mind your drinking water is safe from contaminants.
Question: I am going away for a few months. Can I leave it as is?
Answer: If you go away for 1-3 weeks, leave as is. If away for a month or more, take the lid off, and carefully take the top chamber off and pour the water out, and put it upside down on your dish drying tray.
Same with the bottom chamber, turn it upside down on a dish drying tray.
You don’t need to reprime the filters when you start it back up again. Just fill it up when you return from your trip.
